Privacy

XLFrag.com has a responsibility to respect and uphold your privacy and privacy rights. This privacy policy has been designed to ensure that your personal information is protected at all times. It is also designed to show you what information we collect when you use our service (respectively known as XLFrag.com, why we collect it and some general information about privacy.

By using our website(s) you are accepting the terms detailed in this policy. All changes to this policy will be reflected on the website accordingly and this policy can be viewed at any time. By your continued use of the website after any such changes you agree to comply with the current version of the policy.

For the purposes of this policy ‘Personal Information’ is taken to mean information that may be used to identify an individual, including details such as name, address and contact information. You will be asked to provide Personal Information when you register for an account with XLFrag.com and must provide all such information if you wish to make use of our services.

The personal information that we collect may also include billing information, transaction history, website usage preferences, and feedback regarding your use of XLFrag.com.

When you use XLFrag.com our servers also keep activity logs unique to you that collect certain other information such as: Time, Date, details of the pages you visit, your language use, your IP address, any problems with software and the type of browser used.

We do require the usage of web site cookies however any personal information which we store will be encrypted.

Cookies are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences. We use cookies to track use of our site. We also may use cookies to monitor traffic to the site, improve the Service and make it easier and/or more relevant for your use.

On our website XLFrag.com uses cookies to collect information about all visitors to the website. We use two different types of cookies:

A 'session-based' cookie: This type of cookie is only allocated to your computer for the duration of your visit to our website. A session-based cookie helps you move around our website faster and, if you're a registered customer, it allows us to give you information that is more relevant to you. This cookie automatically expires when you close your browser.

A 'persistent' cookie: This type of cookie will remain on your computer for a period of time set for each cookie.

• Identify and better understand your preferences when customizing content or functionality for you
• Confirm you are a registered user and save your login details when accessing certain services on our website
• Collect statistics about your use of our services
• We may also use cookies to ensure that our mailing tools are working properly

Why we collect your data

We do not collect personal information without your knowledge and we only collect this information to provide a service at XLFrag.com and maintain the quality of that service. We may automatically collect and collate personal information about you as you use and communicate with XLFrag.com as outlined above.

In addition, we may use third-party service providers to provide technical support, process your online transactions and maintain your online account. We will have access to any information you provide to such providers. This information will only be shared with our staff and third parties involved in the management and servicing of your account. We do everything we possibly can to ensure that our arrangements with third-parties protect your privacy.

We use the personal information we collect from you to deliver our service, to provide customer support, to undertake necessary security and identity verification checks, to process any of your online transactions, and for the operation of the service. We may ask you to complete surveys to help improve our service but these are entirely voluntary.

In order to use our service it is necessary for you to send and receive money to and from us. We use third-party electronic payment processors and/or financial institutions to process these transactions. By accepting this Privacy Policy you consent to the personal information required to complete these processes to be shared with any of these, and if necessary, the transfer of this information outside of your country.

We will not sell your information or use it for any purpose other than to run your account and provide a service to you.

We may disclose your personal information if required by law, or if we believe that it is necessary to:

• Comply with any legal process served on us
• Protect and defend our rights or property
• To maintain the personal safety of our customers or the public

If, in our discretionary decision, you are believed to have cheated or attempted to defraud us or any other customer, we reserve the right to share this information with other companies and financial institutions for the purpose of preventing further gain from such activity.

Personal information collected may be stored and processed in any country in which we or any other associated third parties maintain facilities. We take steps to ensure that all third parties we have dealings with comply with our standards of privacy, whatever their location. Whilst we do all we can to ensure compliance with our standards of privacy, we cannot ensure the protection of any information collected by any third party since these third-parties are owned and operated independently of us. Any information collected by these third parties is not governed by this Privacy Policy. We assume no responsibility or liability whatsoever for the practices, actions or policies of such third parties, and we are not responsible for the content or privacy practices of such online sites.

If you do not wish to receive any promotional communications you may indicate this preference on our website or contact our Customer Service.

If you wish to check or amend any details held by us, or if you have any enquiries about our data protection policy, simply contact our Customer Service.

This page was last updated on the 26th. March 2009.